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2024-11-01 12:45 PM: We started getting complaints about Emails from Cloud Portal not going through. We started trying to investigate and reproduce the issue.
2024-11-04: The issue was reproduced escalated to the Cloud team for further investigation.
2024-11-05 9:18 AM: The issue was narrowed down to the systems using the new feature that allows sending Emails through Cloud SMTP server.
2024-11-05 11:30 AM: The issue was fixed on the infrastructure side by restarting the Email service and Emails then Email queue started processing.
2024-11-05 12:40 PM: The Emails queue was fully processed, however certain Emails originated from Oct 31 00:00 AM to November 1 18:00 PM were lost.
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