[maintenance] 2024-05-20 (17:40 PST) - Cloud DB and Connection Mediator AWS Infrastructure Update
RELEASE NOTES
Geo-based traffic routing will be improved.
The communication between the Connection Mediator and Cloud DB will be made more secure.
DOWNTIME
As the Cloud DB needs to be restarted, there might be up to 10 minutes downtime of the following services:
Connecting to systems
Cloud Portal
Email Notifications
Push Notifications.
Current connections MAY be affected for the VMS versions less than 5.1.3. Users might need to log back in to their systems.
MAINTENANCE LOG
May 20th:
17.20 Preparation started
17.35 Cloud DB update started
17.41 - 17:45 Cloud DB unavailable
17.45 Cloud DB update completed
18.00 Mediators update started
20.00 Mediators update completed
20:00 Testing started
20:20 Testing completed
! Important Notice:Â Mediator Service IP Address Changes
During this update, the majority of our Mediator services have undergone IP address changes. Below are the updated details:
"Mediator - AWS - us-east-1"
Name: us-east-1.mediator.vmsproxy.com
Address: 52.7.195.88 (No Change)
"Mediator - AWS - us-west-1"
Name: us-west-1.mediator.vmsproxy.com
Address: 54.193.142.173 (IP Change)
"Mediator - AWS - us-east-2"
Name: us-east-2.mediator.vmsproxy.com
Address: 3.138.130.201 (IP Change)
"Mediator - AWS - ap-southeast-2"
Name: ap-southeast-2.mediator.vmsproxy.com
Address: 54.153.133.243 (IP Change)
"Mediator - AWS - eu-central-1"
Name: eu-central-1.mediator.vmsproxy.com
Address: 3.79.106.55 (IP Change)
We sincerely apologize for any inconvenience this may cause. To ensure such issues do not occur in the future, we are working to place these services behind "anycast" IP addresses (AWS Global Accelerator)