Summary

We identified the ongoing issue with the Cloud Portal - streams from cameras cannot be displayed on 5.1.x systems.

Investigation Log

• 2024-10-31: After the recent Cloud Portal update, we started getting various reports about the issues with playing back streams from cameras on Cloud Portal.

• 2024-11-1: After closer investigation, we realized that the issues occur on some 5.1.x systems only.

• 2024-11-4: We confirmed that the issue is affecting all customers on 5.1.x systems and that 6.0 systems are working fine.

Corrective Actions

• We are preparing the hotfix to be deployed within a few days. We will send the update and schedule the hotfix once we are done with the testing.

• We will follow up with the Post-Mortem / Root Cause Analysis