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Update Overview

To address the Ongoing Cloud Connectivity Service Degradation, we need to update Cloud DB to introduce caching between Channel Partners and Cloud DB modules.

Release Notes

Caching Implementation for Channel Partners

• Implemented response caching for Channel Partners data in CDB

• Significantly reduces response latencies during peak usage periods

• Resolves Enterprise systems unavailability issues experienced during high-traffic scenarios

Performance Improvements

• Reduced Latency: Channel Partners API responses now served from cache during peak times

• Enhanced Reliability: Eliminated Enterprise system downtime caused by database overload

• Improved User Experience: Faster loading times for Channel Partners data across all interfaces

Known Issues & Side Effects

• Enterprise User Permissions Delay due to the caching mechanism - will resolve automatically within the specified timeframe. Applies to the following functionality:

  • Changes to Enterprise user permissions

  • System sharing modifications for Enterprise users.

DOWNTIME

• The update may cause up to 45 minutes downtime of the following services:

  • Cloud Portal

  • Email Notifications

  • Push Notifications

  • Channel Partners

  • Cross-Site Layouts

  • Connecting to Cloud from Desktop/Mobile Clients

• Users already logged in may be affected.

MAINTENANCE LOG

Sep 20, 2025(PST):

• 5:00 PM - Preparation started

• 5:15 PM - Update started

• 5:17 PM - Downtime started

• 5:20 PM - Update was done

• 5:21 PM - Downtime ended

• 5:22 PM - Testing started

• 6:00 PM - Testing ended