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[emergency update] 2025-09-30 7:30 PM PST - Cloud DB Update

[emergency update] 2025-09-30 7:30 PM PST - Cloud DB Update

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Update Overview

To address the Ongoing Cloud Connectivity Service Degradation, we need to update Cloud DB to increase timeout between Channel Partners and Cloud DB modules.

Release Notes

Timeout increase for Cloud DB to Channel Partners

  • Implement an increased timeout. Due to network pressure, when a lower timeout occurs, error rates spike.

  • Will reduce error rate by tolerating slower connections.

Performance Improvements

  • Enhanced Reliability: During peak load, network pressure causes increased response times, this change will better tolerate slower response times and errors.

  • Improved User Experience: Less timeouts and errors.

DOWNTIME

  • The update may cause up to 10 minutes downtime of the following services:

    • Cloud Portal

    • Email Notifications

    • Push Notifications

    • Channel Partners

    • Cross-Site Layouts

    • Connecting to Cloud from Desktop/Mobile Clients

  • Users already logged in may be affected.

MAINTENANCE LOG

Sep 30, 2025(PST):

  • 7:30 PM - Preparation started

  • 7:35 PM - Update started (downtime started)

  • 7:40 PM - Update completed (downtime ended)

  • 7:41 PM - Testing started

  • 8:18 PM - Testing successfully completed