Update Overview

On Wednesday, Nov 19th, 4:10 PM PST (11:10 PM UTC), we are going to perform the Cloud Portal Update.

We need to deploy the emergency Hotfix which address ongoing issue.

RELEASE NOTES

• Various Sites failed to load cameras in Cloud Portal (worked fine in the Desktop / Mobile Clients). Fixed.

DOWNTIME

• No downtime.

• Email and Push notifications may be slightly delayed.

MAINTENANCE LOG

Nov 19, 2025 (PST):

• 4:00 PM - Preparation started

• 4:17 PM - Update Started

• 4:26 PM - Update Completed

• 4:26 PM - Testing Started

• 5:12 PM - Testing Successfully Completed