[incident] 2026-02-16 12:55 Pacific Channel Partners Service increased latency (Resolved)

Incident Summary

Date: Feb 16, 2026
Time: 12:55 PM Pacific
Service Impacted: Channel Partners
Severity: Medium
Total Duration: 12:55-14:35

Customer Impact:

Customers may experience slow portal, vms (if connected to an organization) and Connect load times.

12:55 PM - Web Response Time increased on Channel Partners

13:30 PM - Channel Partners services started failing and restarting

14:05 PM - Web Response Time at 3sec

14:32 PM - Channel Partners tasks were increased to handle load

15:35 PM - WRT improved and stays stable. Channel Partners tasks are running without failures. Marking as Resolved