UPDATE OVERVIEW

We need to reconfigure some internal components related to Cloud Portal and perform the restart for changes to take effect.

DOWNTIME

Up to 15 minutes downtime of the following services:

• Cloud Portal

• Email Notifications

• Push Notifications

• Cross-Site Layouts

• Cloud Access (Desktop/Mobile Clients)

Logged in users will not be affected.

MAINTENANCE LOG (PST)

May 7, 2026

• 5:00 PM - Preparation started

• 5:50 PM - Cloud Portal Update started

• 5:55 PM - Cloud Portal Update completed

• 6:05 PM - Traffic Switched for all systems started

• 6:15 PM - Traffic Switched completed

• 6:15 PM - Testing started

• 6:30 PM - Issues identified with a subset of Cloud Portals

• 6:49 PM - Rollback Completed

• Downtime: 5:56 - 6:49 PM

• 6:50 PM - Testing started

• 7:30 AM - Testing finished