[emergency update] 2026-05-20 5:30 PM PST (12:30 AM UTC) - Cloud Intermittent Issues

[emergency update] 2026-05-20 5:30 PM PST (12:30 AM UTC) - Cloud Intermittent Issues

Update Overview

On Wednesday, May 20, 2026 5:30 PM PST (May 21, 12:30 AM PST), we are going to perform an infrastructure upgrade to improve stability and performance while the full application-level fix is being prepared for the [incident].

DOWNTIME

  • No downtime or impact is expected. There may be a short period of performance degradation.

MAINTENANCE LOG

May 20, 2026

  • 5:00 PM - Preparation started

  • 5:45 PM - Cloud Infra Update started

  • 6:25 PM - Cloud Infra Update completed

  • 6:25 PM - Testing started

  • 6:50 PM - Testing completed