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Even though they stated in this article that there should be no issues, we started getting complaints from customers. According to their post, only Windows machines should be involved, however we have been seeing complaints about other OS in various Reddit/Quora threads so they may be affected as well.

Customer Impact

On some Windows (and potentially other OS) machines, the certificates may not be automatically installed. Cloud connections to these servers will not be allowed causing systems to appear unreachable in the Desktop Client.

Required Actions

If you are experiencing problems accessing your systems, it will be necessary to update the certificates (recommended) or run the OS update on every single computer running VMS Server:

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In the future, we will be monitoring similar announcements from Amazon and making sure they will not affect VMS Servers. Also we will be communicating such changes way in advance.

2024-12-08 8:00 PM PST Update

As of now, we have replaced the Amazon-issued SSL certificate (Amazon RSA) with a Let's Encrypt certificate for nxvms.com domain. 

This change has resolved the connectivity issue.

As for now, no further actions are required on your end, even though we recommended this as a temporary solution in earlier communications. We shared that workaround as a known fix while we were working on finding and implementing a permanent solution.

Initial reports from the field indicate that this change has successfully restored functionality for affected systems. Please note, however, that this is part of an interim solution, and additional maintenance may be required in the future to ensure long-term stability.

We will follow up with the updates in this case.

We sincerely apologize for any inconvenience this issue has caused and greatly appreciate your patience and cooperation as we work to maintain the reliability and security of our services.

If you continue to experience any issues or have further questions, please don’t hesitate to reach out to our support team.