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[action required] 2024-12-08 00:20 AM PST - Amazon Certificate Renewal Causing Potential Connectivity Issues

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Summary

On 2024-12-08 00:20 AM PST, Amazon updated the certificates on the nxvms.com domain.

Even though they stated in this article that there should be no issues, we started getting complaints from customers. According to their post, only Windows machines should be involved, however we have been seeing complaints about other OS in various Reddit/Quora threads so they may be affected as well.

Required Actions

If you are experiencing problems accessing your systems, it will be necessary to update the certificates (recommended) or run the OS update on every single computer running VMS Server:

  1. Download the following certificates from the Amazon Trust Services Repository:

  • Amazon Root CA 1

  • Amazon Root CA 2

  • Amazon Root CA 3

  • Amazon Root CA 4

  • Starfield Services Root Certificate Authority - G2.

  1. Install the certificates on your OS (*.pem - for Linux, *.cer - for Windows).

  2. [Linux only] Update the certificate store: sudo update-ca-certificates.

  3. Restart VMS server.

If the issue persists, please contact Support.

We understand that the process of installing certificates on each computer may be time-consuming and painful, but we do not have other solutions at the moment.

We sincerely apologize for the inconvenience caused.

Further Actions

In the future, we will be monitoring similar announcements from Amazon and making sure they will not affect VMS Servers. Also we will be communicating such changes way in advance.

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