RELEASE NOTES
Geo-based traffic routing will be improved.
The communication between the Connection Mediator and Cloud DB will be made more secure.
DOWNTIME
As the Cloud DB needs to be restarted, there might be up to 10 minutes downtime of the following services:
Connecting to systems
Cloud Portal
Email Notifications
Push Notifications.
Current connections MAY be affected for the VMS versions less than 5.1.3. Users might need to log back in to their systems.
MAINTENANCE LOG
May 20th:
17.20 Preparation started
17.35 Cloud DB update started
17.41 - 17:45 Cloud DB unavailable
17.45 Cloud DB update completed
18.00 Mediators update started
20.00 Mediators update completed
20:00 Testing started
20:20 Testing completed
! Important Notice: Mediator Service IP Address Changes
During this update, the majority of our Mediator services have undergone IP address changes. Below are the updated details:
"Mediator - AWS - us-east-1"
Name: us-east-1.mediator.vmsproxy.com
Address: 52.7.195.88 (No Change)
"Mediator - AWS - us-west-1"
Name: us-west-1.mediator.vmsproxy.com
Address: 54.193.142.173 (IP Change)
"Mediator - AWS - us-east-2"
Name: us-east-2.mediator.vmsproxy.com
Address: 3.138.130.201 (IP Change)
"Mediator - AWS - ap-southeast-2"
Name: ap-southeast-2.mediator.vmsproxy.com
Address: 54.153.133.243 (IP Change)
"Mediator - AWS - eu-central-1"
Name: eu-central-1.mediator.vmsproxy.com
Address: 3.79.106.55 (IP Change)
We sincerely apologize for any inconvenience this may cause. To ensure such issues do not occur in the future, we are working to place these services behind "anycast" IP addresses (AWS Global Accelerator)
RELEASE NOTES
Performance improved when viewing video through Relay Servers
Cloud DB will be updated
SCHEDULE
May 15, 2024, 17:40 PST - Los Angeles 1 (relay-la) and Singapore 2-5 (vultr-sgp1 - vultr-sgp4)
May 16, 2024: other regions:
APAC, Oceania - 2:10 PM PST
Europe - 3:10 PM PST
North America - 4:10 PM PST
See https://support.networkoptix.com/hc/en-us/articles/360010795813-Firewall-Passlist for details.
DOWNTIME
Each Relay Server update will take ~1 minute. Relays will be updated one after another. Short connectivity interruptions (< 1 minute) during a specific relay update are possible.
At 4:40 PM PST, up to 10 minutes downtime of the following services:
Connecting to systems
Cloud Portal
Email Notifications
Push Notifications.
Current connections MAY be affected for the VMS versions less than 5.1.3. Users might need to log back in to their systems.
MAINTENANCE LOG
May 15th:
17.20 Preparation started
17:45 Relays (Los Angeles 1 "relay-la" and Singapore 2-5 "vultr-sgp1 - vultr-sgp4") update started
18:00 Relays update completed
18:00 Testing started
18:20 Testing completed
May 16th:
14.10 Preparation started
14:20 Relays update started
16:15 Relays update completed
16.55 Cloud DB update started
17.02 - 17:07 Cloud DB unavailable
17.07 Cloud DB update completed
17:07 Round 1 Testing started
17:30 Round 1 Testing completed
17:35 Round 2 Testing started
17:40 Round 2 Testing completed
RELEASE NOTES
The update completes the update performed on May 2nd 2024.
DOWNTIME
As the Cloud DB needs to be restarted, there might be up to 10 minutes downtime of the following services:
Connecting to systems
Cloud Portal
Email Notifications
Push Notifications.
Current connections WILL be affected for the VMS versions less than 5.1.3. Users will need to log back in to their systems.
MAINTENANCE LOG
May 8th:
17.20 Preparation started
17.40 Cloud DB update started
17.41 - 17:45 Cloud DB unavailable
17.47 Cloud DB update completed
17:48 Relays (relay-chi and relay-la) update started
17:55 Relays update completed
17:55 Testing started
18:05 Testing completed